Return and Exchange Policy
Overview
At Arata, we value your satisfaction. Please read our refund and exchange policy carefully before making a purchase.
We do not offer refunds. However, we are happy to offer exchanges within 72 hours of delivery.To process an exchange, you must:
1️⃣ Return the original product.
2️⃣ Include the original packaging box.
Delivery and Return Charges
- Delivery Charges:
- Inside Dhaka: 80 TK
- Subareas: 100 TK
- Outside Dhaka: 120 TK (prepayment required)
- Return Charges:
- Inside Dhaka: 0 TK
- Subareas/Outside Dhaka: 60 TK (plus delivery charges)
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Instant Return Option
If the size doesn’t fit or there’s any issue, you can return the product immediately at the time of delivery. Charges for instant returns are:
Inside Dhaka: 50 TK
Subareas: 140 TK
Outside Dhaka: 160 TK
Important:
- Instant return must be done in the presence of the delivery agent.
- We only allow one exchange per order for the same or higher-value product.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return
Need help?
Contact us at arataibd143@gmail.com or call us at +880 1804-265221 for questions related to Exchange and Return
